1. Area of Application and Contractual Partner
2. Offer and Conclusion of Contract
3. Selling Prices and Payment
4. Warranty Rights of the Customer
5. Right of Cancellation
6. Out-of-Court Settlement
7. Final Provisions

1.. These General Terms and Conditions (GTC) constitute the basis of every order of goods, provided they are available in the de.florisvanbommel.com online shop (hereinafter: “shop”), between the seller and the respective buyer (hereinafter: “parties”). The buyer's General Terms and Conditions shall at no time constitute the basis of the contractual relationship between the parties.

2. The seller of all products offered in the online shop is Floris van Bommel Shoes GmbH, Füchtenfeld 9, 48599 Gronau, Germany (hereinafter: “seller”).

3. A “buyer” is the respective customer who places an order for a product in the aforementioned online shop.

Go back up

1. The seller offers customers the products displayed in the online shop de.florisvanbommel.com, in particular men's and women's shoes (hereinafter: “products”), to place a binding order (hereinafter: “offer”).

2. The contract is concluded as follows:

a) The buyer selects the desired products in the online shop by placing them in the shopping cart using the “Add to cart” button.

b) Once the buyer has selected all the products they wish to order, the buyer confirms this in the shopping cart by clicking on the “Proceed to checkout” button.

c) The customer must now choose whether they wish to place an order as a “guest” or log into an existing customer account. If a customer account does not yet exist, they can also register one during the ordering process. If the customer registers or logs into an existing customer account, the data contained therein will be used for the order. If an order is placed as a “guest”, the customer must enter their billing details.

d) The customer must then select his payment method. They can choose from the available payment methods shown.

e) Finally, the customer reaches a page on which the customer can see their complete order summary and submit the order to the seller by clicking the “Buy” button. By clicking on this button, the buyer sends a binding offer to the seller (hereinafter: “conclusion of contract”). Before doing so, however, they must expressly consent to the validity of these GTC.

f) The seller confirms the conclusion of the contract to the buyer via email (so-called “contract acceptance”).

g) Before placing an order, the buyer can correct input errors from the order at any time by going back through the corresponding order steps in the browser or by cancelling the order altogether. In the last step of the ordering process, the customer receives an overview of all the information entered during the ordering process.

3. The goods offered in the online shop may slightly differ in appearance (e.g. colour, pattern) from the actual goods sold.

4. The content of the concluded contract (hereinafter: “contract text”) is sent to the buyer via e-mail. The seller does not save the text of the contract beyond this.

5. If there are any delivery restrictions, the seller shall inform the buyer of this in the “Order and delivery” section of the online shop.

Go back up

1. All prices and information on this website shall be valid subject to obvious programming and typing errors.

2. All prices of products are to be understood as total prices including the currently applicable VAT.

3. The prices do not include shipping costs, unless expressly stated otherwise for the respective product (e.g. “Free shipping”). If shipping costs are incurred, these are expressly listed in the respective product presentation.

3. Available payment methods like PayPal and credit card are shown in the online shop.

Buyers can make payments as follows:

1. PayPal
To pay the purchase price via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your login data and confirm the respective payment instructions. The payment transaction will be carried out once the order has been placed.

2. Credit card
When you place your order, you need to enter your credit card details. Your card will be charged once your order has been placed.

3. Klarna
You can also use “Klarna” and its payment options to pay for your order. The provider is Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden („Klarna“). To pay the purchase price, you can select “by invoice” (“on account”) or “by direct debit” as payment options. In the case of “purchase on account”, the invoice amount is due 14 days after shipment of the goods and receipt of the invoice. When you choose “Klarna direct debit” as payment method, you authorise Klarna with a SEPA direct debit mandate. In this case, Klarna will inform you of the date on which your account will be charged; this will be done after the goods have been dispatched. Payment via Klarna requires a successful address and credit check and payment is made directly to Klarna.

4. Sofort
You can also use the “Sofort” service for payment. The “Sofort” provider is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany. To pay the purchase price, you must have a bank account activated for online banking, you need to authenticate yourself and confirm the payment instructions. Your account will be charged once the order has been placed.

5. Giropay
You can also use the „Giropay“ service for payment. The „Giropay“ provider is paydirekt GmbH, Stephanstr. 14-16 60313 Frankfurt am Main, Germany. To pay the purchase price, you must have a bank account activated for online banking, authenticate yourself and confirm the payment instructions. Your account will be charged once the order has been placed.

Go back up

1. In the event of defects, the buyer is entitled to warranty rights in accordance with the statutory provisions.

2. If goods are delivered to the buyer with obvious shipping damage, please make a complaint to the shipping provider as soon as possible and contact us. Failure to contact us has no effect on your warranty rights. However, you will in any case help us to assert our own claims against the delivery provider or the transport insurance company.

Go back up

1. Buyers who are consumers are generally entitled to a right of cancellation within the scope of orders in the online shop in accordance with the conditions in the cancellation policy.

2. According to § 13 BGB, a “consumer” is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity.

3. If the seller also offers shipping to customers from countries other than Germany, they also grant these consumers a right of cancellation. This also applies if the consumer's national law itself does not provide for a right of cancellation or sets a shorter cancellation period or applies a stricter standard than regulated in the cancellation policy.

Go back up

1. The European Union provides an online platform (“ODR platform”) via the web address ec.europa.eu/consumers/odr for out-of-court settlements of consumer disputes.

2. The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Go back up

1. The contractual language of the contract concluded between the parties is German.

2. The seller does not submit to any codes of conduct.

3. The law of the Federal Republic of Germany shall apply with the exclusion of the UN Convention on Contracts for the International Sale of Goods.

4. However, German law shall not apply to consumers with permanent residence abroad to the extent that the national law of the consumer contains provisions from which the consumer cannot deviate by contract without it being at the expense of the consumer.

5. Should individual clauses of these general terms and conditions be invalid or unenforceable, this shall not affect the effectiveness of the remaining conditions.

Go back up