Returns and Exchanges
Items can be easily returned and will be refunded provided that they are unworn and kept intact.
Simply send us your order or parts of your order back in its original packaging. Please note that you have a 14-day return period. This means that you need to return any items and claim a refund within 14 days after receiving your order.
You can easily return any unwanted items. Simply stick the return label that came with your order on the shipping carton. With this label, you can return your shipment free of charge via one of 1400 Paketshops locations.
You will receive a proof of return receipt at the Paketshop. Please keep this receipt until the return is completed. The receipt comes with a track & trace barcode that allows you to track your returned item(s).
Once we have received your shipment, it usually takes up to 10 days to process your refund.