Frequently asked questions
1. ORDER AND DELIVERY
When you place an order before 5 PM, your shipment will be sent out on the same day. It normally takes 2-3 working days for your shipment to arrive. The delivery company delivers shipments every afternoon and evening. You can check the exact time slot for your delivery via the track & trace link included in the order confirmation we send you via e-mail.
Please keep in mind that the delivery of our shipments requires a signed receipt. Should you not be at home for delivery, a neighbour can accept your package for you provided that he/she signs for the receipt of the shipment. You can find out more about our terms of delivery here.
Free shipping for all orders over € 100 & always free returns.
Yes, we do. At this point, it is possible to place orders at our online shop within 24 countries in Europe and the United States of America. Do you have questions? Please do not hesitate to get in touch with us via firstname.lastname@example.org.
Sometimes yes, sometimes no, depending on the respective item. We re-stock several times per week, but unfortunately it happens that your size is not in stock but scheduled for reproduction, meaning it can take a couple of weeks until the item is available again. To know if and when a particular item will be available again soon we recommend to call us or send us an email so that we can assist you personally.
When you sign up for our newsletter you receive a one-time and unique 10 Euro's* off discount code via email which you can redeem with your first purchase. This special offer is only valid for new customers and with your first purchase. The code is valid for one month and can be redeemed during the ordering process, by clicking on the drop-down field “discount code” on the shopping cart page. The discount of 10 Euro's will automatically be deducted at check-out. *Please keep in mind that the couponcode is not valid at discounted articles, on giftcards and on shoe care products.
2. RETURNS AND EXCHANGES
No, returning an item is always free of charge. However, please follow the instructions on how to return an item. Find out more about our return policy here.
Remove the address label and simply stick the return label that was enclosed in your order on the original packaging (if the original box is no longer usable you can also use any other cardboard box).
Yes, of course. However, please note that there are stores that sell Floris van Bommel shoes but these are not necessarily owned and operated by us. Therefore, you can only return your item(s) in one of our nine official Floris van Bommel brand stores located in Düsseldorf, Hamburg, Cologne, Nuremberg, Bruges, Antwerp, Utrecht, Bataviastad Lelystad and Amsterdam.
Unfortunately, it is not possible to exchange an item. When an item doesn’t fit, you can return it free of charge by using the return label enclosed in your shipment.
Do you need a different size? Please place a new order. Orders placed on weekdays before 5 pm will be shipped on the same day.
After receipt of your returned items, you will receive your refund within 10 working days. If you have any questions regarding refunds, please do not hesitate to contact us.
3. PAYMENT METHODS
In Germany you can use the following payment methods: PayPal, credit cards (MasterCard and VISA), SOFORT banking, Giropay and Klarna (Pay Later Payment Service). We do not charge any fees when you pay with any of these payment methods. Find out more about our various payment methods here.
Regardless of the payment method you use, there is a maximum limit of 6 items per order.
Yes, you can also pay later using the free-of-charge payment service Klarna.
This can happen for many reasons. For reasons of data protection, we have no insight into the matter and therefore recommend that you get in touch with Klarna directly.
4. WARRANTY CLAIMS AND COMPLAINTS
The way you need to take care of your shoes and belts depends a lot on the types of leather the items are made of. Feel free to get in touch with us to get the best care tips for your items. Please mention the article number or send us a photo of the item so that we can identify the type of leather and give you the best possible care tips.
We offer you several contact opportunities depending on where you purchased your item(s).
Purchases from our official online shop
Did you buy your item(s) from the official web shop www.florisvanbommel.com? Please get in touch with us via email@example.com.
Please send us an e-mail including photos and a detailed description of the problem or defect. We would like to receive photos showing
the side view
Please make sure the attachment of the email including photo's can be max. 20 MB.
Purchases from one of our brand stores
Did you purchase your item(s) in one of our own brand stores? If so, we recommend that you come see us in our shop. Please bring with you your purchased pair of shoes or belt and your receipt or bank statement showing the transaction.
If you do not have the opportunity to visit our store, please get in touch with our customer service: firstname.lastname@example.org
Purchases from one of our distributors
The shop where you bought your Floris van Bommel item(s) will deal with any potential warranty claims. If you have purchased your pair of shoes or belt from one of our distributors, we recommend that you take your item(s) and your receipt or bank statement showing the transaction to the corresponding shop.
You cannot visit the shop? Of course, you can also get in touch with the shop where you made your purchase by phone (or via e-mail).
In the case of a complaint, please get in touch with us via the contact form. You will receive a confirmation of receipt via e-mail. Complaints regarding our services will be processed within three working days. Since Floris van Bommel International belongs to the Dutch Thuiswinkel Association (an independent service that awards online shops that meet the necessary criteria with a quality certification), you have the option of filing a complaint with the dispute resolution committee of the European ODR platform (http://ec.europa.eu/consumers/odr/).
Purchases made through our online shop are subject to legal guarantee. Legal guarantee means that as a customer you have the right to obtain a good quality product. This means that the product fulfils its corresponding function and meets – for a reasonable amount of time – the expectations you may rightly have of your purchased product(s).
Do you have any questions? You can get in touch with us on weekdays between 9 AM and 5.30 PM via +31 (0)13 51 36 940 or send an email to email@example.com.
We have different widths in our collection, ranging from G and G1/2 to H.
- G: For rather slender feet
- G ½: For regular feet
- H: For rather wide feet
You can find the information on shoe widths on every shoe model’s respective product detail page. You can also filter your search according to shoe width G, G ½ or H so that you only get to see certain shoe widths. All shoe models are available in one shoe width only.
Should you have any further questions about sizing, you can find out more here or get in touch with us at any time.
Floris van Bommel does not have an in-house repair service. Floris van Bommel does not have an in-house repair service. We will gladly refer you to a shoemaker for all your reparations. Should you have any questions, do not hesitate to contact us.