When you place an order before 2 PM, your shipment will be sent out on the same day. It normally takes 2-3 working days for your shipment to arrive. The delivery company delivers shipments every afternoon and evening. You can check the exact time slot for your delivery via the track & trace link included in the order confirmation we send you via e-mail.
Please keep in mind that the delivery of our shipments requires a signed receipt. Should you not be at home for delivery, a neighbour can accept your package for you provided that he/she signs for the receipt of the shipment. You can find out more about our terms of delivery here.
Yes, we do. However, we only ship to customers residing in Germany, the Netherlands and Belgium. Do you live elsewhere but would like to order an item? Please do not hesitate to get in touch with us via email@example.com to receive a personal quote.
Sometimes yes, sometimes no, depending on the respective item. We re-stock several times per week, but unfortunately it happens that your size is not in stock but scheduled for reproduction, meaning it can take a couple of weeks until the item is available again. To know if and when a particular item will be available again soon we recommend to call us or send us an email so that we can assist you personally.
When you sign up for our newsletter you receive a one-time and unique 10 Euro's* off discount code via email which you can redeem with your first purchase. This special offer is only valid for new customers and with your first purchase. The code is valid for one month and can be redeemed during the ordering process, by clicking on the drop-down field “discount code” on the shopping cart page. The discount of 10 Euro's will automatically be deducted at check-out. *Please keep in mind that the couponcode is not valid at discounted articles and on giftcards.
Remove the address label and simply stick the return label that was enclosed in your order on the original packaging (if the original box is no longer usable you can also use any other cardboard box). Drop off your package at one of the 1400 PaketShop locations. You can find an overview of all PaketShop locations here.
Yes, of course. However, please note that there are stores that sell Floris van Bommel shoes but these are not necessarily owned and operated by us. Therefore, you can only return your item(s) in one of our nine official Floris van Bommel brand stores located in Düsseldorf, Hamburg, Cologne, Nuremberg, Bruges, Antwerp, Utrecht, Bataviastad Lelystad and Amsterdam.
In Germany you can use the following payment methods: PayPal, credit cards (MasterCard and VISA), SOFORT banking, Giropay and Klarna (Pay Later Payment Service). We do not charge any fees when you pay with any of these payment methods. Find out more about our various payment methods here.
Regardless of the payment method you use, there is a maximum limit of 6 items per order.
The way you need to take care of your shoes and belts depends a lot on the types of leather the items are made of. Feel free to get in touch with us to get the best care tips for your items. Please mention the article number or send us a photo of the item so that we can identify the type of leather and give you the best possible care tips.
You can make a complaint to the following email address firstname.lastname@example.org or give us a call on weekdays between 9 AM and 5.30 PM: +31 (0)13 51 36 940. Please have your invoice at hand and if possible and send us a few images of the product in question so that we can respond to your concerns more accurately.
We have different widths in our collection, ranging from G and G1/2 to H.
G: For rather slender feet
G ½: For regular feet
H: For rather wide feet
You can find the information on shoe widths on every shoe model’s respective product detail page. You can also filter your search according to shoe width G, G ½ or H so that you only get to see certain shoe widths. All shoe models are available in one shoe width only.
Should you have any further questions about sizing, you can find out more here or get in touch with us at any time.
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