Frequently asked questions

1. ORDER AND DELIVERY

How long does the delivery of my order take?

Are there any shipping costs?

Do you also ship abroad?

The size I would like to order is sold out. Will this size be available again soon?

What are discount codes and how do I get them?

2. RETURNS AND EXCHANGES

Will I be charged for returning items?

How do I return an item?

Can I also return my order at one of the Floris van Bommel brand stores?

Can I exchange an item?

How long does it take until I receive my refund?

3. PAYMENT METHODS

Which payment methods do you offer?

Is there a pay later option, can I pay by invoice?

Why won't my purchase with Klarna (Pay Later Payment Service) go through?

4. WARRANTY CLAIMS AND COMPLAINTS

What is the best way to take care of my purchased items?

How do I make a complaint regarding a product?

5. SIZING

How do I determine my UK-size?

What type of shoe widths does Floris van Bommel produce?