Frequently Asked Questions
1. Order & Delivery
We do not charge shipping costs for orders over 100 Euros. Do you want to order something under 100 euros, for instance a belt? Then we charge 3.95 Euros shipping costs.
When you place an order before 5 PM, your shipment will be sent out on the same day. It normally takes 2-3 working days for your shipment to arrive. The delivery company delivers shipments every afternoon and evening. You can check the exact time slot for your delivery via the track & trace link included in the order confirmation we send you via e-mail. Please keep in mind that the delivery of our shipments requires a signed receipt. Should you not be at home for delivery, a neighbour can accept your package for you provided that he/she signs for the receipt of the shipment.
When you sign up for our newsletter you receive a one-time and unique 10 Euro* discount code via email which you can redeem with your first purchase at the Floris van Bommel online shop. This offer is only valid for new customers and is limited in time. The code is valid for one month and can be redeemed during the ordering process, by clicking on the drop-down field “discount code” on the shopping cart page. The 10 Euro discount will automatically be deducted at check-out. *Please note that the discount code cannot be redeemed for already discounted items, gift cards and shoe care products.
In the first step of the ordering process, we ask you to enter some personal details. If this information is required to be able to process your order, this will be marked with an asterisk. We then ask you to choose a payment method. Depending on the chosen payment method, you will be forwarded to the payment provider before making your payment. We work together with the payment provider Adyen which guarantees a certified and secure payment connection. Please refer to the privacy statement for more information.
We currently offer four different types of gift cards that you can order online. You can find the gift cards in our accessories section on our website. You can choose between four values: 50 Euros, 100 Euros, 200 Euros and 250 Euros. You can redeem the gift card online or in one of our brand stores. For more information, please visit our gift card page online
2.Returns and Exchanges
No, returning an item is always free of charge. According to European directives, we will also refund your shipping costs if you return your complete order under 100 Euros.
Would you like to return an item? Please follow the steps below within 14 days after receiving your order:
1. Enter the returned item and the reason for your return on the return form. 2. Add the return form to the shipment and stick the attached label on the package. 3. Drop off your package at a DHL service point. 4. It may take up to 10 business days for your return shipment to be processed. Keep your proof of shipment until we have confirmed that your refund has been processed.
Yes, of course. However, please note that there are stores that sell Floris van Bommel shoes, but are not one of our brand stores. Items can only be returned in one of our eleven official Floris van Bommel brand stores located in Düsseldorf, Hamburg, Cologne, Nuremberg, Stuttgart, Utrecht, Amsterdam, Outlet Bataviastad Lelystad, Outlet Roermond, Bruges and Antwerp.
Unfortunately, for technical reasons, it is not yet possible to exchange an item. If an item does not fit, you can return your order free of charge and place a new order in the right size. We guarantee a prompt refund.
As soon as the return shipment has arrived at our warehouse, the amount will be refunded within 10 working days to the payment account you used to pay for your order. Ten days apply for very busy periods. On average, we refund returns within four working days after receipt of the return shipment. If you want to know whether your package has already arrived in our warehouse, you can enter the track & trace code on your proof of delivery on DHL. If you have any questions about the refund, please do not hesitate to contact us.
3. Payment methods
In Germany you can use the following payment methods:
We do not charge any fees when you pay with any of these payment methods. Find out more about our various payment methods here. Regardless of the payment method you use, there is a maximum limit of 6 items per order.
4. Warranty Claims and complaints
Please contact us via firstname.lastname@example.org. Send us an email describing the problem in detail and attach photos of the item in question, showing:
1. the problem or defect
2. the outsole
3. the upper
4. the side view
5. the inside
Please note that your email including attachments may not exceed 2 MB. When you supply us with the necessary information, we will respond to your complaint within two working days. You will immediately receive a confirmation of receipt after sending your email.
Are you unable to visit the store? Please contact our customer service via email@example.com and send us five pictures, as described above, of the faulty item.
The warranty procedure for a Floris van Bommel product is always handled at the store where you made the purchase. When you have purchased a pair of shoes or a belt from a retailer, we recommend you take your item together with the receipt or corresponding bank statement to the store where you bought the item. Are you unable to visit the store? Please contact the customer service of the store of purchase via phone or email.
Unfortunately, Floris van Bommel does not have its own repair service. We recommend you go to a shoemaker in your area. In any case, you can always get in touch with our customer service for advice.
Shoe making is a craft and we always strive for the best possible fit. This is why we have 17 different UK sizes available for many of our men’s shoes. As we work with UK sizes, you find below an extensive table in which the English measurement, the foot length in centimetres and the corresponding European measurements are specified. This way you can easily measure your foot and determine which size you need for a perfect fit of a Floris van Bommel shoe.
In order to find a shoe that fits the width of your foot, we offer three different widths:
- G: For rather slender feet
- G ½: for regular feet
- H: For rather wide feet
In addition to the length and width, the type of shoe last also determines the fit of a shoe. You can see the width of a shoe on every product detail page. You can also filter your search by G width, G ½ width and H width so that you only get to see certain shoe widths. Every shoe is available in one width only. We work with numerous types of shoe lasts. The last also gives clues about how tapered the toe area is and what the height of the instep is going to be like. If you have more detailed questions on this, we recommend you get in touch with us via email or phone. This way, we can tend to your more specific questions. Lastly, the type of closure of a shoe is also important when it comes to the right fit. If you have a high instep for instance, a derby closure (with three lace holes) may be more suitable for you than a closure with five lace holes. In this case, we also recommend you contact us directly. We are available via +31 (0) 13 51 36 940 on working days between 9 am and 5.30 pm.
Our belts are available in three different lengths: 95 cm, 105 cm and 115 cm. The length is measured all around while the belt is closed in the third hole. When measuring the entire length of the belt, you start from the buckle (at the end where the leather part begins) up to the third hole.
Of course! Our belts are specially made so that they can easily be shortened and worn in the third hole. This way, they have the perfect fit that matches your size. You can easily shorten the belt yourself or get a shoemaker to help you adjust it to the right length.