FREQUENTLY ASKED QUESTIONS

1. Account

How do I create an account on the Floris van Bommel webshop?

Do I need an account to place an order?

How can I log in on the webshop?

How can I place an order?

2. Payment methods

How can I pay?

3. Sold out items

How is it possible that an article I added to my shopping bag, was suddenly sold out when I came to the checkout?

Will items that are sold out on the website be restocked?

4. Couponcodes

I received a couponcode, how do I use this?

5. Delivery courier

Which courier do you use for your deliveries?

6. Shipping costs

What are the shipping costs?

7. Shipping time

How long will it take before I receive my order?

8. Delivery attempts

What happens if I’m not home when my shipment is delivered?

9. Delivery options

Do you deliver to PO box addresses?

10. Returns

Can I return a product?

Can I exchange a product?

How do I return a product to the returns department?

Can I also return my order in one of the Floris van Bommel Brand Stores?

11. Returns

How long does it take before I receive my money back?

12. Repair

Where can I get my shoes repaired?

13. Complaints & warranty

How can I submit a complaint about a defective product and what are my warranty options?