FREQUENTLY ASKED QUESTIONS
To check out faster, you can easily create an account at florisvanbommel.com. Click on the register button. You will find this at the top right of the homepage of our webshop. When you press this button, you can create an account by filling in your first and last name and email address. You will receive a confirmation e-mail, which you can use to log in on the webshop.
You are not obliged to be logged in to place an order.
You can log in by clicking on the login button. You will find this at the top right of the homepage of our webshop. When you press this button, you can log in on your account.
You can place an order by adding an article to your shopping cart that you then pay with a payment method of your choosing. You can pay directly (using your credit card or PayPal) or pay afterwards, using the payment service provider Klarna. After your order has been processed and your payment has been received, we will send you an order confirmation via e-mail.
2. Payment methods
- iDeal (NL)
- Mister Cash (BE)
- Klarna (NL, DE)
- Giropay (DE)
- Sofortüberweisung (BE)
We use Adyen payment services for all of our transactions. As one of the leading Payment Service Providers, Adyen handles your details direct and safe. This page is located on a separate secure server that will handle your information with the highest confidentiality and accountability. After you click the "continue" button in the checkout you will be taken to the Adyen page, from where you can pay with your preferred payment option.
When you have chosen VISA or Mastercard as a payment method you may be asked to enter a SecureCode™ during the ordering process. SecureCode™ is an additional secret code that improves the security of your online credit card purchases. Only you and your bank know this authentication code.
3. Sold out items
How is it possible that an article I added to my shopping bag, was suddenly sold out when I came to the checkout?
The moment you add an article to your shopping bag, it will be reserved for you. Unfortunately there is a slight possibility that another customer buys the last article before you have arrived at the checkout. When you’re logged in, the articles added to your shopping bag are saved for 7 days. The Floris van Bommel webshop cannot guarantee that articles in your shopping bag will be available at a later date.
We replenish our stock in the Floris van Bommel webshop several times a week. In many cases it is indeed possible that an item will be restocked after it has been sold out. We advise you to contact us at email@example.com in case you wish to enquire about the availability of a specific item.
To use a couponcode, you need to fill the code in on the Cart page in the designated area. It is wise to copy paste the code, so that no mistakes can be made with for example capital letters or spaces. After this, click the Apply button. Your discount will be immediately calculated. You cannot use your couponcode multiple times.
5. Delivery courier
We use PostNL as our dedicated shipping partner for all our deliveries. In Germany the packages are delivered by Hermes and unfortunately we can't ship to a packstation. Once your order has been despatched from our warehouse, you will receive a shipping confirmation via e-mail, including the track & trace code.
6. Shipping costs
Netherlands and Belgium: € 4,95 (FREE SHIPPING above € 100,-)
Deutschland: Free shipping
*Import taxes and duties will be charged to the receiver. The amount of these costs can vary. We would advise you to contact your local Postal office for country specific billing information.
7. Shipping time
If you order before 2 PM on a workday, your order will be processed on the same day. The shipping-time is 1 to 2 workday's within the Netherlands and Belgium. For Germany the shipping-time is 2 to 3 workdays. In exceptional cases, the shipping-time may vary.
8. Delivery attempts
Our delivery courier will attempt to deliver your package to your home 2 times. Each time there is no answer, they will leave an InfoNotice. If you have received an InfoNotice after one delivery attempt has been made, you can change your delivery options.
Your options are:
- Will Call: Hold the shipment for pickup
- Deliver to Another Address: Reroute the shipment to a new address
- Reschedule Delivery: Hold the shipment for delivery on a future date
- Return to Sender: Return the shipment to the shipper
9. Delivery options
Unfortunately we do not deliver to PO Box addresses.
After you received the order, we kindly ask you to check whether the content of the package matches your order. If this is not the case, please contact firstname.lastname@example.org
If a product doesn’t meet your expectations, you may return it with the pre-paid return label that's included in the package. Together with your order you will receive a return form. Follow the instructions on this form and use the pre-paid return label. You can only return your order free of charge with Deutsche Post. Please keep the delivery note. With the import reference, you can follow your shipment. You will receive an e-mail from us as soon as we have received your return. Track & Trace link: https://www.dhl.de/sendungsverfolgung
Shoes and belts can only be returned if they are not worn. If not, they cannot be returned and accepted.
Unfortunately we are unable to exchange products. In this case you can place a new order and pay. The other article can be returned in the usual way and when received, we will credit back the purchase price as soon as possible.
A return form is sent with your package. Please fill in the return form and add it to the package together with the packing slip. The return number should be mentioned on the package. We would like to emphasize that it is your own responsibility to send the package to the address mentioned at the return form. We advise you to retain a proof of postage until your refund has been processed.
Floris van Bommel Webshop Returns
5066 XJ Moergestel
Yes, it is possible to return your webshop order in one of our Floris van Bommel Brand Stores in the Netherlands (Amsterdam, Utrecht), Belgium (Antwerp, Bruges) and Germany (Köln, Düsseldorf and Hamburg).
We transfer the money for the items returned within 14 days. The returned items must be in their original state, they may not be damaged, be altered or worn and must be returned together with the original packaging including any accessories or instruction booklets.
If one of returned items does not meet the above conditions, the Floris van Bommel online store may refuse to accept the returned item.
The Netherlands: The Shoemakers’ Guild (Schoenmakersgilde) is an organisation of quality shoe repairers acknowledged as such by Van Bommel. These shoemakers have original Bommel and Floris van Bommel materials to repair your shoes. More information on the Shoemakers’ Guild can be found here: Schoenmakersgilde.nl
Belgium: 'Van Bommel Meesterschoenmakers' (Master Shoemakers) is an organisation of quality shoe repairers acknowledged as such by Van Bommel. These shoemakers have original Bommel and Floris van Bommel materials to repair your shoes. More information on the 'Van Bommel meesterschoenmakers can be found here: Meesterschoenmaker.be
13. Complaints & warranty
Did you receive a Floris van Bommel item within the last 14 working days and is this article still unworn? If this is the case, you can simply return the item. Did you receive your article more than 14 working days ago? Please send us an e-mail with some photos that clearly show the article’s defect, including a short description stating the grounds for your complaint and provide your order number to the following address: email@example.com. You will then receive our feedback within two working days. (Please note that we will not send out automated acknowledgments of receipt via e-mail). In the case of complaints, we always refer to the warranty conditions as stated in our terms and conditions to check if your complaint is a guarantee claim. All our products are subject to ‘legal guarantee’. Legal guarantee means that as a consumer you can expect a product to be what it is supposed to be and that it fulfils its purpose as intended (e.g. free of material defects). The warranty and warranty period correspond with the legal requirements as well as those specified in the terms of conditions of the Dutch Thuiswinkel.org. The warranty period starts with the date of purchase. You are not satisfied with the way your complaint has been processed? Then you can submit your case to the European ODR Platform (http://ec.europa.eu/consumers/odr/).
Measure the belt’s length all around with the buckle closed on the third hole. When you measure the belt along its entire length, position the measuring tape half way down the buckle and calculate the distance between buckle and the third belt hole. To ensure that your belt can be adjusted to the right length, all belts are ca. 15 cm longer than specified. (95, 105 or 115) If your belt is too long, it can very easily be shortened. You can either do it yourself or have a shoemaker do it for you. There are a number of YouTube videos available online, instructing you how to shorten your belt properly.